Futonland
eCommerce Customer Service Representative
Newark, New Jersey•Full-time
$17 - $25 hourly
$17 - $25 hourly
About the Job
We are seeking a dedicated and enthusiastic eCommerce Customer Service Representative to join our team. This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!
Primary Responsibilities:
- Customer Assistance: Guide and assist customers in making purchases.
- Communication: Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
- Order Management: Create, verify, and qualify new orders using our POS system.
- Tracking and Follow-Up: Monitor orders and provide timely updates to customers.
- Lead Management: Work on sales leads and customer queries using Zendesk.
- Claims Resolution: Handle claims and resolve customer problems efficiently and professionally.
Qualifications and Skills:
- Experience: Previous experience in eCommerce sales; furniture sales experience is a plus.
- Technical Proficiency: Familiarity with Google Suite, Zendesk, and FedEx Manager is highly desirable.
- Initiative: Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities.
- Interpersonal Skills: Ability to collaborate with multiple departments and maintain effective communication.
- Communication: Excellent oral and written communication skills.
Join our team and help create a superior shopping experience for our customers. We offer a collaborative environment where your skills and initiative will be valued. Apply today!